1. Introduction
Welcome to FlickVPN. Your privacy is fundamentally important to us. This Privacy Policy explains how FlickVPN Inc. ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you use our VPN service, website, and applications (collectively, the "Service").
FlickVPN was built on the principle that everyone deserves privacy online. We are committed to transparency about what data we collect, and more importantly, what data we deliberately choose not to collect. We encourage you to read this Privacy Policy carefully.
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.
2. Information We Collect
We collect only the minimum amount of information necessary to provide and improve the Service. The information we collect falls into the following categories:
Account Information
- Email address: Required to create your account, send you important service notifications, and provide customer support.
- Password: Stored in a securely hashed format. We never store or have access to your plaintext password.
Payment Information
- All payment processing is handled by Stripe, our third-party payment processor. We do not directly collect, store, or process your credit card numbers or bank account details.
- We retain only a Stripe customer identifier and basic transaction records (amount, date, subscription status) for billing and accounting purposes.
Basic Service Data
- Subscription status: Whether your account is active, trial, or expired.
- Support correspondence: If you contact us, we retain the content of your messages to provide effective support.
3. Information We Do NOT Collect
FlickVPN maintains a strict no-log policy. We do not monitor, record, log, store, or share any of your connection or activity data. Period.
Specifically, we do not collect:
- Browsing history: We never track which websites or services you visit while connected to FlickVPN.
- Traffic data: We do not inspect, log, or store the content of your internet traffic, including downloads, streaming activity, or communications.
- DNS queries: We do not log your DNS requests. Our DNS servers process queries in real-time without recording them.
- IP address logs: We do not log your originating IP address when you connect to our servers, nor do we log the VPN IP address assigned to you.
- Connection timestamps: We do not record when you connect to or disconnect from our VPN servers.
- Session duration: We do not track how long your VPN sessions last.
- Bandwidth usage: We do not monitor or log the amount of data you transfer through our servers on a per-user basis.
- Server location choices: We do not log which VPN server locations you connect to.
This no-log policy means that we have no data to share, sell, or hand over to any third party, even if requested. We cannot provide what we do not possess.
4. How We Use Your Information
The limited information we do collect is used solely for the following purposes:
- Account management: To create and maintain your account, authenticate your identity, and manage your subscription.
- Billing and payments: To process your payments, manage subscriptions, and handle refund requests through our payment processor, Stripe.
- Customer support: To respond to your inquiries, troubleshoot issues, and provide technical assistance.
- Service notifications: To send you important updates about your account, subscription status, and significant changes to the Service or these policies.
- Service improvement: To analyze aggregate, anonymized usage trends (such as total server load, not individual activity) to improve our infrastructure and Service quality.
We do not use your information for targeted advertising, profiling, or any purpose not explicitly stated in this Privacy Policy.
5. Third-Party Services
We use a minimal number of third-party services, and we carefully select partners who share our commitment to data protection:
- Stripe: We use Stripe for secure payment processing. Stripe collects and processes your payment information in accordance with their own Privacy Policy. We do not have access to your full credit card or bank account numbers.
We do not:
- Sell, trade, or rent your personal information to third parties
- Share your information with advertisers or data brokers
- Use third-party analytics or tracking tools that monitor your VPN activity
- Embed third-party trackers or advertising SDKs in our applications
6. Data Security
We take the security of your data seriously and implement industry-standard measures to protect the information we hold:
- Encryption in transit: All data transmitted between your devices and our servers is encrypted using strong encryption protocols.
- Encryption at rest: Any stored data is encrypted using AES-256 encryption.
- Secure infrastructure: Our servers are hosted in secure data centers with physical and network security controls.
- Access controls: Access to user data is strictly limited to authorized personnel who require it to perform their job duties.
- Regular audits: We regularly review and update our security practices to address emerging threats.
While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to improve our safeguards.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:
- Account data: Retained for the duration of your active account, plus a reasonable period after account closure to handle any outstanding billing or support matters.
- Payment records: Retained as required by applicable tax and financial regulations, typically for a period of 5 years.
- Support correspondence: Retained for up to 2 years after the last interaction to provide continuity of support.
- VPN activity data: Not applicable. We do not collect or store VPN activity data, so there is nothing to retain.
When data is no longer needed, it is securely deleted or anonymized so that it can no longer be associated with you.
8. Your Rights
We respect your rights regarding your personal information. Depending on your jurisdiction, you may have the following rights:
- Right of access: You can request a copy of the personal data we hold about you at any time.
- Right to rectification: You can request that we correct any inaccurate or incomplete personal data.
- Right to deletion: You can request that we delete your personal data. Upon account deletion, we will remove all associated personal data, subject to any legal retention requirements.
- Right to data portability: You can request that we provide your data in a structured, commonly used, and machine-readable format.
- Right to object: You can object to the processing of your personal data in certain circumstances.
- Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
9. Cookies
Our website uses only essential cookies that are strictly necessary for the functioning of the Service:
- Session cookies: Used to maintain your login session and ensure secure access to your account. These cookies are temporary and are deleted when you close your browser.
- Preference cookies: Used to remember your language preference and basic settings. These have a maximum lifetime of one year.
We do not use:
- Third-party tracking cookies
- Advertising or marketing cookies
- Analytics cookies that track individual behavior
- Social media cookies or pixels
Because we use only strictly necessary cookies, no cookie consent banner is required under most privacy regulations. However, you can always configure your browser to reject cookies, though this may affect the functionality of certain features.
10. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age.
If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us immediately at [email protected]. If we become aware that we have collected personal information from a child under the age of 18 without verification of parental consent, we will take immediate steps to delete that information from our servers.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this Privacy Policy, we will:
- Update the "Last updated" date at the top of this page
- Notify you via email if the changes are significant
- Where required by law, seek your consent to the updated terms
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the updated terms.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us:
We take all privacy inquiries seriously and will respond to your request within 30 days.